01Introduction
TILARI ESTATES DEVELOPER LLP (“Tilari”, “we”, “our” or “us”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit https://www.tilariestate.com/, submit an enquiry, interact with our website or communicate with us regarding our projects, properties and services.
This Policy applies to visitors, prospective customers, existing customers and other individuals who interact with us through our website or related communication channels.
We process personal information in accordance with applicable data-protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and the rules and provisions applicable to our activities. Where applicable, we also comply with the European Union General Data Protection Regulation (GDPR).
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required, we will seek that consent separately and in an appropriate manner. Simply visiting or continuing to use our website does not, by itself, constitute consent to every form of data processing or promotional communication.
02Information we collect
The information we collect depends on how you interact with our website and services.
2.1 Information you provide directly
When you submit a form, request project information, contact us or otherwise communicate with us, we may collect:
- Full name.
- Email address.
- Mobile or telephone number.
- City, location or address, where provided.
- Project or property preferences.
- Details of your enquiry or other information you choose to provide.
- Communication preferences and consent records, where applicable.
Please do not submit sensitive personal information through general enquiry forms unless it is specifically requested and there is an appropriate reason to provide it.
2.2 Information collected automatically
When you visit our website, certain technical and usage information may be collected automatically, depending on the technologies enabled on the website. This may include:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type, operating system and technical identifiers.
- Pages visited, links clicked and time spent on the website.
- Referring website or source of traffic.
- Date and time of visits.
- Cookie identifiers and similar online identifiers.
- Website performance, diagnostic and usage information.
2.3 Cookies, analytics and advertising technologies
Our website may use cookies, tags, pixels and similar technologies to support website functionality, understand visitor activity, measure performance and, where enabled, support advertising or remarketing activities.
These technologies may be provided by third parties, including analytics or advertising providers such as Google, where those services are enabled on our website.
Such providers may receive technical or usage information in accordance with their respective configurations and privacy policies.
Where required by applicable law, we will obtain consent before placing or using non-essential cookies or similar technologies. You may also manage cookies through the available website controls, where provided, and your browser settings. Disabling certain cookies may affect website functionality.
We will update this section if our actual analytics, advertising or cookie practices change.
2.4 Information received from other sources
Where permitted by applicable law, we may receive information from business partners, referral sources, advertising platforms, social media platforms or service providers when you interact with our campaigns or communicate with us through those channels.
We will use such information only for appropriate purposes and in accordance with applicable legal requirements.
03How we use your information
Depending on the nature of your interaction with us, we may use personal information for the following purposes:
- Responding to enquiries: To answer questions, provide requested information and arrange follow-up communication.
- Lead management: To record, organize and manage prospective customer enquiries and related interactions.
- Project and property information: To provide information about projects, developments, availability, features and services you have requested.
- Customer service: To manage requests, provide assistance and maintain relevant communication records.
- Marketing communications: To send project updates, newsletters, offers or promotional information where permitted by applicable law and, where required, with your consent.
- Website improvement: To understand website usage, troubleshoot issues and improve content, functionality and user experience.
- Security and fraud prevention: To protect our website, systems, business operations and users.
- Legal and regulatory compliance: To comply with applicable laws, lawful requests, regulatory obligations and the establishment or defence of legal claims.
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted by applicable law or supported by an appropriate legal basis or consent.
04Marketing communications, calls and DND preferences
If you submit an enquiry through our website, we may contact you to respond to that enquiry or provide information reasonably related to your request.
We may also send promotional communications by telephone, SMS, email or WhatsApp where permitted by applicable law and, where required, after obtaining your consent.
Submitting an enquiry does not automatically override your registered Do Not Disturb (DND) preferences or constitute blanket consent to receive promotional communications through every channel.
Commercial calls and messages will be handled in accordance with applicable Telecom Regulatory Authority of India (TRAI) requirements, registered customer preferences and applicable consent requirements.
You may opt out of promotional emails through the unsubscribe mechanism provided, where available, or request that we stop sending promotional communications through the relevant channel. We will process such requests in accordance with applicable law.
Opting out of promotional communications will not prevent us from sending essential service-related or administrative communications where legally permitted and necessary.
06Cookies and third-party services
Our website may contain links to third-party websites, platforms or services. We do not control the privacy practices of those third parties.
If you follow a third-party link or interact with an external service, you should review its applicable privacy policy and terms.
Third-party analytics and advertising providers may use cookies or similar technologies to measure website traffic or deliver advertising, depending on the services enabled and your applicable preferences.
You can manage available cookie preferences through the website, where supported, and through your browser settings.
We will maintain this section in accordance with the technologies actually deployed on our website.
07Data retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide requested services, manage relevant business records, resolve disputes and meet applicable legal or regulatory obligations.
Retention periods may vary according to the type of information and the purpose for which it is used. For example:
- Enquiry and lead information: Retained for the period necessary to respond to and manage the enquiry and any related business relationship.
- Customer and transaction records: Retained for the period required to administer the relationship and comply with applicable legal obligations.
- Marketing records: Retained while needed for permitted marketing activities, consent management and the maintenance of suppression or opt-out records.
- Website analytics and technical logs: Retained according to the relevant operational requirements and the settings of the systems used.
When personal information is no longer required, we will delete it or anonymize it, subject to applicable law and legitimate record-retention requirements.
08Data security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
Depending on the systems and processes involved, these measures may include access restrictions, appropriate staff authorizations, security monitoring, secure data-handling procedures and safeguards provided by our technology service providers.
No website, electronic transmission or data-storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
If a personal-data breach occurs, we will assess and address it and provide notifications to affected individuals or relevant authorities where required by applicable law.
09Your privacy rights
Subject to applicable law, you may have rights concerning your personal information, including the following:
- Access: Request information about personal data we process about you and the relevant processing activities.
- Correction: Request correction of inaccurate or incomplete personal information.
- Erasure or deletion: Request deletion of personal information where applicable, subject to lawful retention requirements.
- Withdrawal of consent: Withdraw consent for processing where the processing is based on your consent.
- Marketing opt-out: Request that promotional communications be stopped.
- Grievance or complaint: Raise a concern about how your personal information is handled and seek resolution through the applicable process.
- Other applicable rights: Exercise any additional rights available under the privacy laws applicable to you.
The availability and scope of these rights depend on the applicable law and the circumstances of the processing.
To submit a request, please contact us using the details in the “Contact us” section below. We may ask you to verify your identity or provide additional information reasonably necessary to process your request securely.
We will respond within the time limits prescribed by applicable law. If a request cannot be fulfilled, we will explain the reason where legally required.
Where processing relies on consent, withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal. It may, however, affect our ability to provide certain services or information.
10International data transfers
Some of our service providers may store or process information in locations outside India or outside the country in which you reside.
Where personal information is transferred internationally, we will apply the requirements, restrictions and safeguards imposed by the laws applicable to that transfer.
Where the GDPR applies, any transfer of personal data outside the European Economic Area will be handled in accordance with applicable GDPR transfer requirements.
11Children’s privacy
Our website is intended for a general audience and is not designed to knowingly collect personal information from children in circumstances prohibited by applicable law.
Where applicable law requires parental or guardian consent or imposes additional restrictions concerning children’s personal data, we will comply with those requirements.
If you believe that a child has provided personal information in circumstances that require further action, please contact us so that we can review the matter and take appropriate steps.
12Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website technologies, data-handling practices or legal requirements.
The revised version will be published on this page with an updated “Last updated” date. Where changes are material, we will provide additional notice where appropriate or required by law.
Where a change requires fresh consent, we will obtain that consent in the manner required by applicable law. Continued use of the website will not, by itself, be treated as consent to processing for which separate consent is required.
We encourage you to review this page periodically.
13Contact us and privacy requests
If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to raise a concern regarding the handling of your personal information, please contact us:
- Company
- TILARI ESTATES DEVELOPER LLP
- Contact
- Privacy Officer
- Office
- 608, 6th Floor, Global Foyer, Golf Course Road, Sector 43, Gurugram – 122002, Haryana, India
Please include sufficient details to help us understand your request. We may verify your identity before disclosing information or making changes to personal records.
We will review and respond to privacy requests and grievances in accordance with applicable legal requirements.
Important: This Privacy Policy should be read alongside any applicable Cookie Policy, website Terms and Conditions and consent notices presented through enquiry forms or other collection points.